1
How to Request Deletion of Your Data
If you are a guest who contacted a hotel through Lodgy CRM (via WhatsApp, Facebook Messenger, Instagram, or email), or if you are a hotel that is a Lodgy customer, you have the right to request deletion of your personal data at any time.
⚡ Two ways to request it
A
Fill out the form on this page
Scroll down to section 7 and complete the form. Your request is automatically registered and the Lodgy team is notified.
B
Send an email
Write to us directly at info@lodgy.app with your name, the hotel you contacted, and what you want deleted.
2
Verification
To protect your privacy and prevent fraudulent requests, before processing deletion we may request:
- Email confirmation from the address associated with your account or conversation.
- Additional identity verification in cases that require it (e.g. matching registered name and phone/email).
3
Processing Time
⏱️ TimeframeRequests are processed within a maximum of 30 calendar days.
📩 ConfirmationWe send you an email confirming that the deletion was completed.
4
What Data Gets Deleted
Depending on the type of request, we delete:
- Full account: hotel profile, associated users, and integration configuration.
- A specific guest's data: their customer profile, message history across all channels (WhatsApp, Facebook, Instagram, email), and associated identifiers (WhatsApp ID, Facebook ID, Instagram ID).
- Partial data: only the fields or conversations you specify in your request.
5
What Data We May Keep
Even upon a deletion request, we may retain certain information when there is a legal obligation or legitimate interest that justifies it:
- Billing records, for tax and accounting obligations.
- Security and audit records, for incident or fraud investigation.
- Information that must be retained by legal requirement or competent authority.
6
Permanent Deletion
⚠️ This action is irreversible
- Once deleted, data cannot be recovered.
- Access associated with that account or profile will be canceled.
- If you are a hotel, this may include disconnecting your WhatsApp, Facebook, and Instagram integrations.
7
Request Form
8
Legal Information
🏢 CompanyLodgy APP
🆔 Tax ID20-23816618-8
🇦🇷 CountryArgentina
🌐 Websitelodgy.app
This procedure is complemented by our Privacy Policy and our Terms and Conditions. Lodgy APP may modify this document; changes are published at this same URL.